Privacy Policy

Welcome to Leon, operated by [Company Name], a company registered under the laws of [Jurisdiction]. We protect your privacy and handle your data openly and transparently. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you use our website, services, and applications (collectively, "Services"). By accessing or using Leon's Services, you agree to this Privacy Policy. Read this policy carefully to understand our data practices.

We are a licensed and regulated online gambling operator. We are subject to strict legal and regulatory obligations concerning data protection and responsible gaming. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and our licensing authority's requirements.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification details (e.g., passport or driving license information) required for identity verification and "Know Your Customer" (KYC) procedures.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card details (though we do not store full card numbers), and transaction history.
• Account Information: Your username, password (encrypted), security questions and answers, and account preferences.
• Communication Data: Records of your interactions with us, including emails, live chat transcripts, and telephone calls.
• Technical Data: Your IP address, browser type and version, operating system, device type, time zone setting, location data, and other technology on the devices you use to access our Services.
• Usage Data: Information about how you use our website and services, including pages viewed, games played, bets placed, session duration, and referral sources.
• Publicly Available Information: We may collect information about you from public sources to verify your identity or for fraud prevention.

We use your personal information for various purposes essential to providing our Services and meeting our legal obligations:

• Account Management: To set up, operate, and manage your Leon account, including verifying your identity and processing your transactions.
• Service Delivery: To provide you with access to our games, betting markets, and other features of our platform.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illegal, or unauthorized activities, including money laundering and underage gambling. This is a crucial aspect of our regulatory compliance.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• Marketing and Promotions: With your consent, to send you information about promotions, bonuses, new games, and other offers that may interest you. You can opt out of marketing communications at any time.
• Personalization: To tailor your experience on Leon, such as recommending games or content based on your preferences and activity.
• Compliance with Legal and Regulatory Obligations: To adhere to applicable laws, regulations, and licensing conditions, including reporting to regulatory bodies.
• Internal Operations: For data analysis, testing, research, statistical purposes, and to improve the functionality and performance of our Services.

We process your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and Leon, specifically to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Leon is subject, such as anti-money laundering (AML) regulations, KYC requirements, and responsible gaming mandates.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Leon or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include fraud prevention, enhancing security, improving our services, and marketing our products.
• Consent: In certain situations, we may ask for your explicit consent to process your data, for example, for sending you direct marketing communications. You have the right to withdraw your consent at any time.

We may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT and hosting providers, customer support platforms, and identity verification services. These providers are bound by strict contractual obligations to keep your data secure and to process it only according to our instructions.
• Regulatory and Law Enforcement Bodies: We will disclose your information when legally required, for example, to comply with a court order, regulatory request, or to assist in fraud prevention and anti-money laundering investigations.
• Affiliates and Group Companies: We may share your data with our affiliated companies or within our corporate group for internal administrative purposes, to provide joint services, or for marketing purposes, always in compliance with this policy.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will ensure appropriate safeguards are in place.
• Professional Advisors: We may share your data with our professional advisors, such as lawyers, accountants, and auditors, when necessary to obtain advice or protect our legal interests.

We do not sell your personal data to third parties.

Leon protects your personal information. We implement robust technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their duties and are subject to strict confidentiality obligations.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain personal data necessary for the purposes for which it is processed.

While we protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain exceptions apply.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

Leon uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our site's performance.
• Functionality Cookies: Used to remember your preferences (e.g., language or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• The duration of your active account with Leon.
• Legal and regulatory obligations, such as anti-money laundering laws, which typically require us to retain transactional data and identity verification documents for a minimum of five years after account closure.
• The need to resolve disputes, enforce our terms and conditions, or protect our legitimate interests.

Once your data is no longer required, we will securely delete or anonymize it.

As an international online casino, Leon may transfer your personal data to countries outside of your jurisdiction, including countries outside the European Economic Area (EEA). These countries may not have the same data protection laws as your home country.

When we transfer your data internationally, we ensure appropriate safeguards protect your privacy rights, as required by applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of data protection.
• Using standard contractual clauses approved by the European Commission.
• Relying on your explicit consent for specific transfers.

By using Leon's Services, you acknowledge and agree to such international transfers.

Leon's Services are strictly for individuals who are at least 18 years old, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will immediately delete that information from our records.

We perform age verification checks as part of our registration and KYC processes to comply with our legal obligations.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by other means such as email. The "Last Updated" date at the top of this policy will indicate when the latest revisions were made.

Review this policy periodically to stay informed about how we are protecting your information. Your continued use of Leon's Services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact our Data Protection Officer (DPO) or our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website.
• Postal Address: [Our Registered Office Address - Placeholder]

We resolve any privacy concerns you may have. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.